CUSTOM: Bunny/Rabbit Ears

Payments

We currently accept the following payment options:

-All major credit cards
-Paypal
-Etsy gift cards

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Payment plans are available for orders over $100.

Payment deadlines:

Payment for an order through etsy is due at the time of check out unless prior negotiated or the order qualifies for a payment plan.

Cancellation Policy:

-We no longer accept cancellations for any reason. However, if there is a problem with your order please contact us.

Payment policy for custom orders:

-All custom orders require an up front 30% down payment which is not refundable.(this only applies to custom items that must be designed and not normally for sale in the store such as custom 2 colored tails etc)
-Custom order payment(s) are due on time either at check out or at a per-determined and agreed upon date between JFK and the purchaser.

-The purchaser is then responsible to make on time agreed upon payments. Failure to make 3 on time payments will result in no refund and the cancellation of your order.

Shipping from United States

Please allow 3-7 business days inside the US for the item to reach you once completed and 10-14 business days anywhere else. These times are an estimate shipping times depends on the postal service we are not responsible for delays.

-We will provide a USPS tracking number for your records.

Shipping Addresses: It is the responsibility of the buyer to make sure that their correct address is sent with their order upon payment or in a note with the order. JFK will ship to the address associated with the order unless noted otherwise. If an address cannot be obtained JFK will e-mail the customer for the address information. If the customer does not respond before shipping due date, JFK will ship the item to the closest matched address and we are not responsible for item loss/damage or forfeiture; we will not refund due to this.

Shipping carriers:
We use the USPS to ship our items. If you prefer another carrier such as Fedex or UPS please inquire about pricing before placing an order.

Abandoned Shipments: If the buyer abandons an item that has been shipped to their address or as instructed it is the buyer's responsibility to notify JFK if the item was not delivered and arrange for a second shipment at the buyer's expense. We will only hold returned abandoned items for 2 weeks if returned to us.

-Purchasers are responsible for difference in shipping between carriers and if shipping to a FPO is required.

International Buyers:

- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

Additional

Important things you should know:

-Currently JFK operates Friday through Sunday (for item construction)
All of the team members of JFK have full time jobs and outside responsibilities.

-All of JFK items are hand made: We do not use sewing machines to make items at
this time!

- Our fursuits come with a 1 year warranty against creation defects. This includes all seam work. Popped seam? Loose nose? Ear torn? Even if its your fault we will fix it!
***our warranty does not cover the following: warped/broken hinges (caused by miss use or failing to care for properly) and all electronic components as we do not wire our own electronics.
The buyer must pay shipping to JFK only under the warranty and JFK will handle return shipping costs. (Items being returned for warranty must be insured when sending.)

-For our fursuits that are more than 1 year old and the warranty has expired:
We can accept the fursuit for repairs to anything covered by the warranty. There will be a fee for repair work. This will be discussed with the buyer before sending the suit back for the repair.

-When inquiring about custom orders please let us know up front about any deadlines you want to meet, when you will be purchasing the item and a budget if there is one. Please also try to include references or a written description of what you're looking for and when you will be able to buy.

-Buyers are responsible for reading the NEWS tab in the shop BEFORE purchase and AFTER for any delays. This section is located right under the shops banner. This section is dedicated to inform customers of order deadlines, material orders placed for out of stock items, vendor delays, mass package carrier delays and any natural or life event which may delay production or shipping.

-If you choose to work out a payment plan or payment arrangement with us please make sure to keep in touch with us and make your payments on time. Once the custom listing expires for your item and its completed regardless of the outstanding balance owed on the item we reserve the right to retain all unpaid funds as payment and resell the item to recoup the losses from non-payment. As we are completing custom items for customers and they are not finishing the payments on the items they've ordered.

-Dye lots on faux fur can change based on manufacturer's dying lot. If you need a matching color fur please contact us so we can photograph for you the dye lot we have in stock. We are not responsible for dye lot changes. Photos of the colors offered are an estimate of the colors available and may not reflect the actual tone in stock with us at the moment.

-During the colder winter months: LATE November through early March each year the studio is heated with a wood stove and kerosene heaters. During these months it is possible to have items arrive with a slight 'camp fire' like smell. We fabreeze items before packaging during these times to try to prevent it. Materials and items are never in contact with the wood or stove themselves.

-We also test candles and incense in the same studio. We cannot guarantee your items will arrive odor free 100% of the time we try our best though. We DO fabreeze items before sending them. You can always wash items if you dislike the smell.

-Felica and Jewel own a dog. Our dog Loli has free roam of our studio space and often accompanies us in the studio. She does not come into contact with material used for orders. She does come in contact with pre-made items for photos sometimes. She is quite the photo bomb! Please keep this in mind when ordering.

-JFK is not responsible for: delays caused by the package carrier, inaccurate measurements provided by customers, buyer's remorse and back ordered material delays. (If we are aware of back ordered material or package carrier delays you will be notified individually if it effects singular orders or via the news tab if it effects multiple orders)

-JFK's items are all hand made and will require care to maintain their look as with any fursuit or fursuit part. Be sure to brush your item(s) before and after use as well as freshen. You can read our full how to care guide here -->http://www.justfurkicks.com/care.htm

-JFK is not responsible for any miss use or injury caused to the wearer or any of our items. PLEASE! know your limits! Have fun safely! Use a spotter!